What is vring!™?
vring! allows you to call you Facebook friends, from inside of Facebook for free! There are two components to vring!, the vring! Facebook application, and vring!hd™ which allow you to make and receiving calls directly from Facebook chat. You can install the vring! Facebook application by placing a call from http://apps.Facebook.com/vringme . vring!hd can be installed by selecting the install button at the same location or by clicking here. vring! is built and supported by Vivox, the leading provider of voice chat services for online games and virtual worlds. Supporting over 35 million users in more than 180 countries and delivering over 3 billion minutes of voice chat a month, the Vivox Network is the world's largest voice network for games and online communities. For more information on Vivox, visit www.vivox.com
Pricing
vring! is free for you to use. Call your Facebook friends as often as you like from within Facebook-there simply is no cost to you.
Current release
Currently, vring! is in Friends and Family Beta testing. Friends and family beta can leverage the product and provide feedback to us, to let us know how the application is holding up, "in the wild". We encourage you to complete the end of call surveys and use the feedback link on the left side of the application to provide feedback. Our focus in this release is on ensuring a high quality user experience, so let us know if there are any problems with placing calls, receiving calls or having a good in-call experience. If you would like to tell us how much you love the product or if you have suggestions for improvement, we'd like to hear those as well.
Product Features
Calling
vring! lets you call all of your friend through Facebook. Calls are placed by leveraging Facebook's instant messaging capability-so anyone that you can instant message with, you can also talk to-without ever leaving Facebook. Currently you cannot call out to your friends' phones, although we are working on adding that capability in the near future.
Application
Inside the vring! Facebook application, you can search for your friends and place calls. Once in a call, you can talk for any amount of time. You can also download vring!hd for tighter integration into Facebook chat and a superior quality voice experience. From the application, you can also invite other friends to use vring!
vring!hd
vring!hd integrates calling capabilities directly into your current Facebook chat window. From your chat window you will have the ability to place and receive calls without having to navigate to a separate application. While in a call, using vring!hd you can surf the majority of Facebook without losing the call. vring!hd allows you to talk to the people you chat with most.
Supported Environments
The current release of vring! supports the following browser and OS combinations. Please note that vring! does not yet support mobile devices:
Browsers
Internet Explorer 7, 8
Firefox 3.6 and above
Safari 5
Chrome 7.0 or greater
Operating Systems
Windows XP, Vista, 7
Mac OSX 10.5 and later
How do I use vring!?
Below are some tutorials to help guide you through using vring!
vring! Application
Placing a call
Browse to apps.Facebook.com/vringme
Click 'Call a Friend'
Select a friend from the list, it may be easiest to search for your friend by name
Click 'Place Call'
You may need to click 'Allow' and 'Close' on the Adobe Flash Player permissions screen so we can use your microphone
Your friend will then be called, when they answer and accept flash permissions, you will be placed in call.
vring!hd
Placing a call
There are two ways to place a call from vring!hd.
The first way is to select the phone icon from the chat list, next to the person you want to call:
The second way to make a call from vring!hd is, from within a chat. From there, you can click the place call button, and a call will start.
Troubleshooting
Troubleshooting can be done in two areas: Establishing a call and, once in call, call quality. Below are some tips for both.
Establishing a call
Establishing a call relies on Facebook instant messaging. Most problems that occur on establishing a call can be eliminated by making sure the person you are trying to reach is available, per Facebook chat. Prior to establishing a call, it is best practice to have a short chat with the person you are trying to reach. Once you have established they are online, per Facebook, you should be able to establish the call. If you can not establish any calls, please restart your browser. If that still does not work, please contact Vivox customer support.
Call quality
Most issues with call quality are caused by mismatched microphone or speaker volume levels, please be sure to adjust your speaker and microphone volumes if necessary. You can test the setup of your speaker and microphone ahead of the call by clicking here.
Other issues
No microphone (need a microphone to talk)
Microphone or speaker muted
Bandwidth or CPU starvation
Headset vs onboard microphone(headset not necessary but generally better call quality)
Report a bad experience
If you have had a poor call experience, we want to know about it, so we can improve the quality of the call for you next time. Please report it below, depending if you were using the vring! application or the vring!hd component in facebook chat:
vring! application beta quality survey
vring!hd beta quality survey
Contact vring!
How to ask questions about vring!
If you have a question, or would like information, please contact the maker's of vring! at Vivox by sending an email to vring@vivox.com
How can I request features
For feature requests, please leverage the feedback tab on the vring! application home page at http://apps.Facebook.com/vringme
Thanks for trying out vring! if you like the application, please help us grow and invite your friends!